Shipping policy
Delivery Coverage
We currently deliver to addresses in Finland and the United Kingdom
Shipping Costs
We offer free standard shipping on all orders. No minimum purchase is required.
Order Processing
Order cut-off time: 5:00 PM Finnish time.
Orders placed before 5:00 PM Finnish time are processed the same business day. Orders placed after 5:00 PM Finnish time are processed the next business day.
Handling and processing time is usually 1–2 business days. Business days are Monday through Friday.
Delivery Timeframes
Estimated transit time: 6–10 business days.
Estimated total delivery time, including processing: 7–12 business days.
Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, high-volume periods, or events outside our control.
Delivery Method
All orders are delivered directly to the customer’s specified shipping address. A signature may be required upon delivery.
Carriers
We work with reliable shipping carriers to deliver orders safely and efficiently. The carrier is selected based on the destination country, package size, and delivery requirements.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Delivery Delays
While we aim to meet our estimated delivery timeframes, occasional delays may occur due to weather conditions, carrier operational issues, customs processing, high-volume periods, public holidays, or other unforeseen logistical challenges.
If there is a significant delay affecting your order, we will contact you by email. If your order appears lost or tracking has not updated for an extended period, please contact us at contact@vellume.store so we can investigate with the carrier.
Undeliverable Packages
If a package is returned as undeliverable due to incorrect address information or failed delivery attempts, we will contact you to arrange reshipment where possible. Additional shipping fees may apply if the issue was caused by incorrect address information provided by the customer.
Missing or Damaged Items
If your order arrives damaged or items are missing, please contact us at contact@vellume.store within 48 hours of delivery if possible. Please include photos of the damaged item, packaging, and shipping label so we can review the issue and provide an appropriate solution.
This does not limit any mandatory consumer rights that may apply.
Taxes, Duties, and Import Fees
Product prices and any applicable taxes will be shown at checkout. Any import duties, customs fees, or additional charges required by local authorities are the customer’s responsibility unless stated otherwise at checkout.
Contact Information
If you have any questions about shipping or delivery, please contact us:
Vellume
Email: contact@vellume.store
Address: Lipstikkakuja 1 A 49, 01400 Vantaa, Finland
Phone: (+358) 50 469 4739