Where does Vellume ship?
We currently deliver to addresses in Finland and the United Kingdom
For more information, please review our Shipping Policy.
How much does shipping cost?
We offer free standard shipping on all orders. No minimum purchase is required.
How long does delivery take?
Handling and processing usually takes 1–2 business days. Estimated transit time is 6–10 business days. The estimated total delivery time, including processing, is 7–12 business days.
Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, high-volume periods, or events outside our control.
When will my order be processed?
Our order cut-off time is 5:00 PM Finnish time. Orders placed before 5:00 PM Finnish time are processed the same business day. Orders placed after 5:00 PM Finnish time are processed the next business day.
Will I receive tracking information?
Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available for your shipment.
What should I do if my order is delayed?
If your order appears delayed or tracking has not updated for an extended period, please contact us at contact@vellume.store so we can investigate with the carrier.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at contact@vellume.store.
If your order has not yet been processed or shipped, we will do our best to cancel it. If your order has already shipped, you may request a return after receiving it.
What is your return policy?
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused and in its original packaging. You will also need your receipt or proof of purchase.
For full details, please review our Return and Refund Policy.
How do I start a return?
To start a return, please contact us at contact@vellume.store.
If your return is approved, we will send you return instructions. Items returned without prior approval will not be accepted.
Who pays for return shipping?
Customers are responsible for return shipping costs for standard returns.
If your item is defective, damaged, or incorrect, please contact us immediately. In these cases, we will cover the return shipping cost or provide another suitable solution.
What should I do if my item arrives damaged or incorrect?
Please contact us at contact@vellume.store as soon as possible. Include your order details and photos of the damaged item and packaging so we can review the issue and provide an appropriate solution.
How long do refunds take?
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 15 business days. Your bank or credit card provider may need additional time to process and post the refund.
Do you offer exchanges?
We do not offer direct exchanges. If you would like a different product, please return your original product for a refund and place a new order separately.
Are sale items returnable?
Yes. Sale items can be returned if they meet our return eligibility requirements.
Are taxes, duties, or import fees included?
Product prices and any applicable taxes, duties, or additional charges will be shown at checkout where applicable.
If additional import charges are required by local authorities, they are the customer’s responsibility unless stated otherwise at checkout.
Do your products come with a warranty?
Vellume does not offer a separate commercial warranty unless one is specifically stated on the product page or included with the product.
This does not limit any mandatory consumer rights or legal guarantees that may apply under Finnish, EU, UK, or other applicable consumer protection laws.
If your product is defective, damaged, or does not match the product description, please contact us at contact@vellume.store with your order details and photos or videos of the issue so we can review the issue and provide an appropriate solution.
Where is Vellume based?
Vellume is based in Vantaa, Finland.
How can I contact Vellume?
You can contact us by email at contact@vellume.store or by phone at (+358) 50 469 4739.
For more information, please visit our Contact page.
Where can I read your store policies?
You can review our full policies here:
Shipping Policy
Return and Refund Policy
Privacy Policy
Terms of Service
Contact Information